Refund Policy

Last updated: 2026

This page summarises how refunds work at HaaFoto. It restates the commitments in our Terms of Service (Section 4, Compliance Guarantee, and Section 6, Refunds), which govern.

1. Compliance Guarantee

Digital orders. If the issuing authority rejects your photo because of a compliance error on our side — incorrect dimensions, background, head position or another technical specification — we will reprocess it at no charge or give you a full refund.

The guarantee covers technical compliance only. It does not cover rejections caused by the image you uploaded — blur, poor lighting, an obstructed face or an incorrect expression.

Expert Review orders. If a photo our reviewer approved is then rejected by the issuing authority for any compliance error, we refund 200% of your payment.

2. How to claim

Send us the issuing authority’s official rejection notice within 90 days of purchase. We process claims within 5 business days. Contact us at help@haafoto.com.

3. Timings and method

Approved refunds are returned to your original payment method within 5–10 business days. The refund is issued by Stripe, our payment processor; the time it takes to appear on your statement is set by your bank.

4. Other refund requests

Requests made for reasons other than a compliance rejection are assessed case by case. We do not refund for a change of mind.

5. Cancellation

Photos are produced and delivered digitally, typically within minutes of payment. Because delivery is immediate, there is no cancellation window once an order has been delivered. The Compliance Guarantee in section 1 still applies, and if anything has gone wrong with an order, contact us and we will put it right.

6. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, which apply in addition to the guarantees described here.

7. Complaints

If you are unhappy with how a refund has been handled, contact us at help@haafoto.com and we will respond within one business day.